Is it just me, or does everyone get their parcels smashed by the Postal “Service?” This box only contained a book, so there wasn’t any serious damage done. Click the image for a close-up.
This isn’t the first time that we have encountered this sort of scrunched package – once we had to return a ceramic crock which had been jolted into shards even though it was packed to withstand a ten foot drop. It looked like one of the handlers went “postal” on it.
And this isn’t the only USPS incident. Once, we ordered something on-line and the package didn’t arrive even though the on-line tracking showed it as delivered. We called the USPS to complain, and they didn’t own up to losing the package. They told me that my only recourse was to contact the seller with a lost package request. We did that and the seller (Amazon, in this case), made it good and shipped a second package. Weeks after the second package was received, lo and behold, the USPS finally delivered the original package! We followed Amazon’s instructions and refused delivery, and hopefully, they got their merchandise back.
We experienced another recent incident where a bank deposit by mail failed to show up in our account. A call to the originator of the check got them to put a stop on it, and they issued a new deposit, this time as a direct deposit to our account. A few days later, the original deposit showed up at the bank (which was dishonored, of course).
Doesn’t USPS have some sort of quality goals like most viable service organizations? When we use Fed Ex or UPS these things seldom happen.
I have the problem with USPS more than once. Boxes have shown up split and contents missing. Usually there is an apology slip. Maimed Mail comes with its own body bag AND an apology slip. Increasingly though I note problems with UPS as well beginning about the time they went public with their stock. I am just saying….
It would not surprise me that all service organizations are increasingly finding it more difficult to find personnel who are performance-oriented. I think the basic problem is that more of the X and Y generation are interested in entitlements more than pride and performance.
My take on it is that many people in “service” positions are “servicing” us – and without so much as a reach-around.
You ought to see some of these a*holes in traffic – it’s a wonder that most packages don’t go up in smoke or get demolished one way or the other. I got cut off by a Fed-Ex truck that (I swear) had a driver on a cellphone (with his girlfriend?), and dropped the phone trying to avoid a collision with a motorcycle – there was no collision, but I ran over the phone (I think) since i heard the crunch.